Frequently Asked Questions

Everything you need to know about Relator Connect

Frequently Asked Questions

Is Relator Connect a brokerage?

No. We are an online marketplace connecting consumers with licensed professionals. We do not provide real estate or financial advisory services.

Do you take commission?

No. We charge professionals a flat subscription fee. We do not take a percentage of commissions, collect referral fees, or participate in transaction proceeds.

Is it free for clients?

Yes, Relator Connect is completely free for clients. You can create posts, receive bids from realtors, and choose the best offer at no cost.

How do commission rebates work?

Professionals may offer commission adjustments in accordance with their brokerage policies and provincial regulations. All terms are agreed upon directly between the parties. Relator Connect does not guarantee any savings or rebates.

How does the free trial work?

Realtors get a 7-day free trial when they subscribe. You won't be charged during the trial period. If you cancel before the trial ends, you won't be billed at all.

Does the platform handle deposits or funds?

No. All funds, deposits, and contracts are handled directly between users. Relator Connect is not a party to any financial transaction between clients and realtors.

Are professionals verified?

Professionals are required to provide licensing information, but users should independently verify credentials with the relevant regulatory body in their province.

Can I cancel my subscription?

Yes, you can cancel anytime from your subscription management portal. Your subscription will remain active until the end of the current billing period. There are no cancellation fees or long-term commitments.

How do reviews work?

After a post is closed, both the client and the selected realtor can leave reviews for each other. Reviews become visible once both parties have submitted theirs, or after the review window expires (8 days). This ensures fair and honest feedback.

How do I get help?

If you have any questions or run into issues, reach out to us at support@relatorconnect.com.